Refund policy
Return Policy
At Airtek Ltee, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return policy outlined below:
Eligibility for Returns
- Timeframe: you may return unused and new merchandise within 30 days from the date of purchase.
- Condition: items must be in their original packaging and in unused condition. This includes all tags, labels, and accessories that were included with the product. The item should have no additional writing, labels or stickers.
Restocking Fee
- A 25% restocking fee will be applied to all returned items. This fee helps us cover the costs associated with processing returns, restocking inventory as well as covering the cost of re-ordering the inventory you originally purchased.
Return Process
1. Initiate a Return: to begin the return process, please contact our customer service team at sales@airtekltd.com or (514) 336-3820. Provide your invoice number.
2. Return Authorization: once your return request is approved, you will receive instructions on how to proceed.
3. Shipping the Item: Pack the item securely in its original packaging, including all accessories and documentation. Clearly write the name of the customer service agent you dealt with.
4. Return Shipping: you are responsible for the cost of return shipping unless otherwise advised by Airtek. We recommend using a trackable shipping service to ensure your return is received. Any goods received back freight-collect without consent of Airtek will be deducted from the credit.
Credit to your account
- Credit to your account will be processed within 15-20 days after we receive and inspect the returned item. Credit card transaction will be processed with 5-7 days.
- The credit will be added to your account, minus the 25% restocking fee.
Special Order & Sales Items
- For any items that were special ordered for you or are final sale, we don't offer any returns.
Payment Terms
- Payments for all orders is due at the time of placement of the order
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In the case the customer has net 30 days terms with Airtek, payment is due by the 30th day after the invoice date.
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If payment is completed by the 30th, Interest at 2% per month (24% per annum nominal; 26.82% per annum effective) will be charged on any amount more than 30 days past due, calculated from the invoice due date until paid in full.
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If payment is completed by the 30th, Interest at 2% per month (24% per annum nominal; 26.82% per annum effective) will be charged on any amount more than 30 days past due, calculated from the invoice due date until paid in full.
Warranty
All warranty are according to the manufacturer of the product. Please contact sales@airtekltd.com for any questions you may have regarding the warranty of a product.
For Heavy-duty Industrial Air Compressors, the warranty is 1 year after the date of purchase. Warranty is valid only on manufacturing defects.
For Commercial Air Compressors, the warranty is 1 year after the date of purchase but has to be only for non-commercial use.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item was damaged during transport on your account, you'll have to claim with your transport company.
Additional Duties & Tariffs
Due to ongoing tariff changes affecting imported components, prices are subject to change without notice. We'll confirm any applicable adjustments before finalizing your order.